Delete Your Account

1. Open Strawfy on your iPhone or Android phone and sign in.
2. On Home, tap your picture (or initials) at the top right to open Account.
3. Tap Delete account.
4. Type DELETE and tap Schedule deletion.

If you bought a plan in the app, cancel it first; see Plans bought in the app.

1. Go to strawfy.com/login and sign in.
2. Click your picture (or initials) at the top right and choose Account, or go to strawfy.com/account.
3. Click Delete account.
4. Type DELETE and click Schedule deletion.

If you have a plan bought on the website, see Website plans and Dodo Payments first.

If you cannot sign in, email support@strawfy.com from the email address on your account, with “Account deletion” as the subject. We will check that the request comes from you and then delete the account for you. Never send us your password, a sign-in code or a full card number.

• Straight away, your account is closed and you are signed out on every device.
• For 30 days, nothing is erased, in case you change your mind. Sign in again within those 30 days and everything comes back exactly as you left it.
• After 30 days, your account and its data are permanently deleted, usually within a day. This cannot be undone.
• Want a copy first? Use Download my data before you delete. It is on the Account page on the website and on the delete screen in the app.

When the 30 days end, we permanently delete your account and everything in it:

• Your profile: your name, email address, date of birth, profile photo and your studies, such as your school level and subjects.
• Your sign-in details: your password and your Google or Apple sign-in.
• Your projects, and the photos, PDFs and other files you added.
• Your notes, pages, pictures, highlights and Library.
• Your conversations with Berry.
• Your plan, usage and invite history, and your settings.
• Your sign-in and activity history, your onboarding answers and your waitlist entry, including the IP addresses in them.

If you signed in with Apple, we also withdraw Strawfy’s Sign in with Apple link at Apple.

• If you unsubscribed from our marketing email: your email address and the date you unsubscribed, kept with no end date, so we never send you marketing email again.
• If you had a free trial or an invite reward: a one-way fingerprint of your email address and, for a free trial on the website, of the card you added (made from its network, last four digits, expiry and country, never the card number). It cannot be turned back into your address or card and is not linked to any account. It is kept with no end date, so the same email address or card cannot get a second free trial, and the same email address cannot get a second invite reward.
• If you bought a plan in the app: Apple’s or Google’s record of that plan (its purchase number, the plan, its dates and its status), no longer linked to you. It is kept until 90 days after the plan ends, so the plan can carry over if you come back with the same Apple or Google account.
• If you bought a plan on the website: our record of that plan (its Dodo Payments subscription number, the plan, its dates and its status), no longer linked to you. It is kept until 90 days after the plan ends.
• Shared study pictures and lecture notes: pictures Berry draws of general study subjects, and notes made from public videos, are shared by everyone who asks for the same thing. They stay, with no link to you.
• Security records: our fraud checks keep a risk score for each network address and each device that uses Strawfy. These are shared by everyone who uses that network or device and are not linked to your account. Each record is deleted 90 days after its last use.
• Backups and logs: copies in our database backups are erased as those backups expire, within 30 days. Server and email delivery logs, which can include your email address or IP address, are deleted within 90 days.
• Records the law requires: if the law requires us to keep a particular record, for example for tax or a legal claim, we keep only that record, and only for as long as the law requires.

Deleting your account does not cancel a plan you bought in our iPhone or Android app. Apple or Google keeps charging until you cancel it, so cancel it first:

• iPhone: open Settings, tap your name, then tap Subscriptions.
• Android: open the Google Play Store app, tap your profile picture, then tap Payments & subscriptions, then Subscriptions.

Refunds for these plans are handled by Apple or Google; see Plans bought in our apps.

Deleting your account cancels a plan you bought on the website. For the 30 days before your account is deleted for good, the plan keeps working and renews as usual, in case you come back, so if you want no further charges, cancel it first on the Subscriptions page, under Manage subscription. When the account is deleted for good, we cancel the plan at Dodo Payments and it is not charged again.

Dodo Payments, our reseller and the Merchant of Record for website orders, keeps its own records of those orders as the law requires, and deleting your Strawfy account does not erase them. For requests about those records, see Dodo Payments’ Privacy Policy.

Questions about deleting your account or your data: support@strawfy.com.