Paid subscriptions are not currently available on this public site. This policy takes effect when Stripe checkout is enabled.
This policy is provided by Anquin LLP, doing business as Anquin (“Anquin”), and explains cancellation, renewal, and refund handling for digital Strawfy subscriptions. It does not reduce any mandatory refund or withdrawal right provided by the law where you live.
1. Before you purchase
Checkout will show the plan, included access, price, currency, taxes, billing period, renewal terms, and how to cancel before you authorize payment. Paid access is delivered digitally after Stripe confirms payment.
2. How to cancel
Cancel at any time through the billing settings provided with the paid product. Cancellation stops the next automatic renewal. Access normally continues through the end of the period already paid for.
If billing settings are unavailable, contact support@strawfy.com before the next renewal. Include the account email and Stripe receipt or invoice number, but never send a full card number or security code.
3. When a refund is available
We refund duplicate or incorrect charges, charges made after a timely cancellation, and transactions where applicable law requires a refund. We will also review requests made within 7 days of a first paid subscription when the paid service has not been materially used.
Approved refunds return to the original payment method through Stripe. Bank processing times vary and are outside Strawfy’s control.
4. When we generally do not refund
- Unused time remaining after a voluntary mid-period cancellation.
- Renewals that occurred before cancellation where renewal terms were clearly disclosed.
- Dissatisfaction caused only by failing to meet a desired grade or study outcome.
- Accounts suspended for fraud, payment abuse, or a material breach of the Terms.
- Requests submitted after the applicable legal or policy window.
5. How to request a refund
Email support@strawfy.com with “Refund request” in the subject line. Include the account email, purchase date, amount, currency, Stripe receipt or invoice number, and a brief explanation.
We aim to acknowledge requests promptly and will tell you the outcome after reviewing account and payment records.
6. Failed payments and disputes
Stripe may retry failed subscription payments according to the billing configuration shown at checkout. Access may be limited if payment remains unsuccessful.
Please contact us before opening a chargeback so we can investigate quickly. This does not limit your right to dispute an unauthorized or incorrect charge with your payment provider.
7. Currency and taxes
You authorize the total and currency shown at checkout. Your bank may charge conversion or processing fees. Tax refunds are handled as required by the law governing the transaction.
8. Contact
Billing, cancellation, and refund questions: support@strawfy.com.