Refund & Cancellation Policy

Checkout shows the plan, price, currency, taxes, billing period, renewal terms and how to cancel before you pay. Every plan starts with a 3-day free trial when you add your card, one per person: nothing is charged until the trial ends (or until you choose Start my plan now), and nothing at all if you cancel before then. Website orders are sold by our online reseller Dodo Payments, the Merchant of Record, and your plan starts as soon as Dodo Payments confirms the payment. Plans bought in our apps are sold by Apple or Google; see Plans bought in our apps.

Cancel at any time on the Subscriptions page: open Manage subscription and choose Cancel subscription, or use customer.dodopayments.com with the email address on your receipt. Cancelling stops the next renewal; your plan stays until the end of the period you paid for, and until then Keep my plan undoes it. If you cancel during the free trial, you are not charged. A plan bought in our app is cancelled in your Apple or Google account instead.

If you cannot cancel, email support@strawfy.com before the next renewal. Never send a full card number or security code.

Change your plan on the Subscriptions page. A higher plan starts at once: the unused part of your current period is credited, and the amount due today is shown before you confirm. A lower plan, or a switch between monthly and yearly billing, starts at your next renewal with nothing to pay until then, and you can undo it before that date. During the free trial a change costs nothing.

We refund duplicate or incorrect charges, charges made after a timely cancellation, and any charge the law requires us to refund. We also refund a first paid subscription in full if you ask within 7 days of the first payment and have not used it, meaning no pages or pictures have been made and nothing has been used from the month's bar.

Refunds for website orders are issued by Dodo Payments to the original payment method; how long they take depends on your bank. A website plan refunded in full ends at once.

• A first paid subscription on which a page or a picture has been made, or anything has been used from the month's bar.
• Unused time after you cancel partway through a period.
• Renewals made before you cancelled, when the renewal terms were shown.
• Not getting a hoped-for grade or study result.
• Accounts suspended for fraud, payment abuse or a serious breach of the Terms.
• Requests made after the legal or policy deadline.

Email support@strawfy.com with “Refund request” in the subject, your account email, and the Dodo Payments receipt or order number. You can also ask Dodo Payments at support@dodopayments.com.

If you bought your plan in our iPhone or Android app, Apple (the App Store) or Google (Google Play) sold it to you. Cancel it in your Apple or Google account’s subscription settings; deleting the app or your Strawfy account does not cancel it. Refunds for these plans are decided by Apple or Google under their own refund policies, so ask them; you can still email support@strawfy.com and we will help where we can.

If a payment fails or your card is declined, your plan is paused at once: nothing on it can be used until a payment goes through. There are no extra free days. Dodo Payments retries the payment, and you can update your card in Manage subscription, under Card and invoices. Your plan starts again as soon as the payment goes through, and your notes stay yours meanwhile.

Please contact us before opening a chargeback. This does not limit your right to dispute an unauthorized or incorrect charge. While a payment is disputed, the plan is paused. If the dispute is closed in our favor, the plan comes back; if the payment is returned to you, the plan ends.

Prices in US dollars have sales tax or VAT added at checkout where it applies. Prices in euros (in the euro countries and the rest of the European Union) and in pounds (in the United Kingdom and Gibraltar) include VAT. The currency follows the country you are in, and so does the country of your billing address at checkout, which cannot be changed there. Dodo Payments works out the tax for your billing address and shows the total before you pay. Your bank may add its own fees.

Deleting your Strawfy account cancels a plan bought on the website when the account is deleted for good, 30 days after you ask. Until then the plan keeps working and renews as usual, so cancel it on the Subscriptions page first if you want no further charges. See Delete Your Account.

Billing, cancellation and refund questions: support@strawfy.com.